Shipping policy
Last updated: July 18, 2026
This Shipping Policy explains how we get your order from our facility to your door, including where we ship, how much it costs, how long it takes, and what happens if something goes wrong along the way. It forms part of our Terms & Conditions.
1. Where We Ship
We currently ship within Australia only. We are not yet able to ship internationally, including to New Zealand or any other country. If you place an order with a delivery address outside Australia, it will not be able to complete checkout.
| Country | Currency | Tax |
|---|---|---|
| Australia | USD$ | Prices are shown in USD$. GST (where applicable) is included in the displayed price — you will not be charged any additional tax at checkout. |
We deliver to all Australian states and territories, including Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, and Western Australia.
2. Ship-From Location
Orders are packed and dispatched from our facility in Melbourne, Victoria, Australia. All orders originate from this single location — we do not currently operate multiple warehouses or split shipments across facilities.
3. Handling Time
Orders are processed and dispatched within 1–2 business days of being placed, Monday to Friday, excluding public holidays in Victoria. During peak periods (for example, sale events or the lead-up to public holidays), handling time may be extended by a further 1–2 business days — we'll display a notice at checkout if this is the case.
Subscription orders are processed on the same schedule as one-time orders, based on your billing date each month.
4. Order Cut-Off Time
Orders placed before 5:00 PM AEST/AEDT, Monday to Friday, are processed the same business day. Orders placed after 5:00 PM, or on a weekend or public holiday, are processed on the next available business day.
5. Shipping Methods, Costs & Delivery Times
| Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard | $7.5 (free on orders over $100 USD) | 3–5 business days |
| Express | $10.5 USD | 1–2 business days |
Your total estimated delivery time is handling time plus the transit time shown above — for example, a Standard order placed on a Monday, with 1 business day of handling, would typically arrive between Wednesday and Friday of the same week.
Transit times are estimates provided by our carrier and are not guaranteed delivery dates. Delays caused by the carrier, weather, remote locations, or events outside our control are not covered by these estimates, and we are not liable for delivery delays once a parcel has left our facility, though we will always help you track down a late parcel.
6. Carrier & Tracking
Orders are shipped via Australia Post. Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. Please allow up to 24 hours after dispatch for tracking information to update.
7. Delivery & Signature
Most deliveries do not require a signature and may be left in a safe place at the delivery address at the carrier's discretion. If you would prefer a signature-required delivery, please note this in the order comments at checkout or contact us before your order is dispatched, and let us know if this affects your delivery cost.
8. Change of Address
If you need to update your shipping address, contact us at support@feelintune.com as soon as possible, quoting your order number. We can update the address only before the order has been dispatched. Once an order has shipped, we are unable to redirect it, and you'll need to arrange redelivery or return-to-sender directly with the carrier.
9. Order Cancellation
You may cancel an order for a full refund at any time before it has been dispatched. Contact support@feelintune.com with your order number, and we'll confirm cancellation and process your refund within 5 business days. Once an order has shipped it cannot be cancelled, but our Return & Refund Policy still applies once you receive it.
10. Undeliverable & Returned-to-Sender Parcels
If a parcel is returned to us as undeliverable — for example, due to an incomplete or incorrect address, or repeated failed delivery attempts — we will contact you to arrange redelivery. Redelivery may incur an additional shipping charge to cover the cost of re-sending your order. If we're unable to reach you within 14 days, we will issue a refund for the product minus the original shipping cost.
11. Lost Parcels
If tracking shows your order as delivered but you haven't received it, please check with neighbours and any safe drop-off locations first, then contact us within 30 days of the delivery date. If a parcel is confirmed lost in transit (not delivered per tracking, and not located after a carrier investigation), we will send a replacement at no charge or issue a full refund, whichever you prefer.
12. Damaged Parcels
If your order arrives damaged, email support@feelintune.com within 7 days of delivery, with your order number and a photo of the damaged item and packaging. We will send a replacement or issue a full refund at no cost to you — you do not need to return a damaged item unless we ask you to.
13. Multiple-Item & Subscription Orders
Orders containing multiple items are shipped together in a single parcel from our Melbourne facility; we do not currently split shipments. For subscription orders, each recurring shipment is treated as a new order for shipping purposes and follows the handling and transit times above.
14. Shipping Restrictions
We are currently unable to deliver to PO boxes. If your address falls into a restricted category, we'll contact you after checkout to arrange an alternative.
15. Contact
Questions about your delivery? Reach us any of the ways below — we aim to respond within 1 business day.
| Trading Name | FeelinTune |
|---|---|
| Legal Entity | GrowthEdge |
| ABN | 40 673 700 457 |
| Registered Address | 33 Cremorne Street, Cremorne VIC 3121, Australia |
| Phone | +61 449 667 633 |
| support@feelintune.com | |
| Support Hours | 9:00 AM – 5:00 PM, Monday–Friday, AEST/AEDT (Canberra/Melbourne time) |
| Typical Response Time | Within 1 business day |