Refund policy
Last updated: July 18, 2026
We stand behind Tune with a straightforward, usage-based satisfaction guarantee rather than a generic returns process. This page explains exactly how it works, along with our approach to change-of-mind returns, damaged or incorrect items, and subscription cancellations.
1. Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee, not a standard change-of-mind return. If you use Tune as directed — one soak, roughly 20 minutes, most nights — for 30 days and you're not satisfied with your sleep, we will issue a full refund of your purchase price. No questions asked, and no need to prove you didn't like it.
The guarantee covers your first bag or first month of a subscription. It applies once per customer.
2. How to Claim the Guarantee
Email support@feelintune.com with your order number any time from day 30 after delivery onward. We'll process your refund to your original payment method within 5 business days. You do not need to return the product — by the time you're eligible to claim, the bag will typically be empty or nearly so, and we don't ask for it back.
If you'd like to claim before day 30 because the product clearly isn't for you (for example, a reaction to an ingredient), contact us and we'll assess it on a case-by-case basis rather than asking you to wait out the full window.
3. Change of Mind (Unopened Orders)
If you change your mind before opening your order, contact us within 30 days of delivery at support@feelintune.com. To qualify:
- The bag must be unopened and unused, in its original packaging.
- You'll need your order number or proof of purchase.
You are responsible for the cost of return shipping in this case. Once we receive the item back and confirm it's unopened, we'll issue a refund to your original payment method within 5 business days, minus the original outbound shipping cost if that was charged separately.
4. Non-Returnable Items
Opened or used bags cannot be returned under the change-of-mind process in Section 3 — for hygiene reasons, once a bag has been opened it can only be refunded via the 30-Day Money-Back Guarantee in Section 1. Gift cards, if offered, are non-refundable.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, email support@feelintune.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't be charged for any return shipping in this case. You will not need to cover restocking or handling fees for a merchant error.
6. Return Method & Address
Most refunds under this policy (the 30-Day Money-Back Guarantee and merchant-error cases) do not require you to send anything back. If a physical return is needed — for example, an unopened change-of-mind return under Section 3 — email support@feelintune.com first so we can confirm the return and provide a return authorisation, then send the item to:
FeelinTune Returns
33 Cremorne Street
Cremorne VIC 3121
Australia
7. Refund Processing
Approved refunds are issued to your original payment method (or via PayPal, if that's how you paid) and typically appear within 5 business days, depending on your bank or card provider's own processing times. We do not offer store credit as a substitute for a refund unless you specifically request it.
8. Subscription Cancellations
Subscriptions can be skipped, paused, or cancelled at any time from your account, or by emailing support@feelintune.com. There is no minimum commitment and no cancellation fee. Cancelling stops future charges from your next billing date; it does not itself trigger a refund for orders already shipped — the 30-Day Money-Back Guarantee in Section 1 still applies to those orders on its own terms.
If you cancel after a charge has already been processed but before the order has shipped, we'll cancel the order and refund that charge in full.
9. Exchanges
As we currently sell a single product, we don't offer product exchanges. If you have a quantity or subscription-frequency issue with an order, contact us and we'll adjust your account or next shipment.
10. Chargebacks
If you have an issue with an order, we'd appreciate the chance to make it right directly — please contact us before raising a chargeback with your bank or card provider. We respond to all chargeback disputes with our order, communication, and delivery records.
11. Contact
Questions about a return or refund? Reach us any of the ways below — we aim to respond within 1 business day.
| Trading Name | FeelinTune |
|---|---|
| Legal Entity | GrowthEdge |
| ABN | 40 673 700 457 |
| Registered Address | 33 Cremorne Street, Cremorne VIC 3121, Australia |
| Phone | +61 449 667 633 |
| support@feelintune.com | |
| Support Hours | 9:00 AM – 5:00 PM, Monday–Friday, AEST/AEDT (Canberra/Melbourne time) |
| Typical Response Time | Within 1 business day |