Order Cancellation Policy

Last updated: July 18, 2026

This page explains how and when you can cancel an order or a subscription with FeelinTune. It should be read alongside our Shipping Policy and Return & Refund Policy, which cover what happens once an order has already shipped.

1. Cancelling a One-Time Order

You may cancel a one-time order for a full refund at any time before it has been dispatched from our Melbourne facility. Orders are typically processed and dispatched within 1–2 business days of being placed (see our Shipping Policy for full handling-time detail), so the window to cancel is short — contact us as soon as possible if you need to cancel.

2. How to Cancel

Email support@feelintune.com with your order number and a request to cancel, or call +61 449 667 633 during support hours. We'll confirm whether the order has already been dispatched. If it hasn't, we'll cancel it and process your refund within 5 business days. If it has already shipped, we're unable to intercept it, but our Return & Refund Policy applies once you receive it.

3. Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled or recalled in transit. If you no longer want the order, you can decline delivery (return to sender via the carrier) or accept delivery and use our Return & Refund Policy once it arrives.

4. Cancelling or Pausing a Subscription

Subscription plans (Weekly, Every Other Night, Nightly) can be skipped, paused, or cancelled at any time — there is no minimum commitment period and no cancellation fee. You can manage your subscription directly from your account, or by emailing support@feelintune.com.

Cancelling or pausing a subscription stops future charges from your next billing date onward. It does not cancel or refund an order that has already been charged and is being processed for shipment — to stop that specific shipment, follow Section 1 above before it's dispatched.

5. Cancellation Timing for Subscriptions

To avoid being charged for the next cycle, cancel or pause before your next billing date. If you cancel after a charge has already been processed but before that order has shipped, we'll cancel the order and refund that charge in full under Section 1. If the order has already shipped, our Return & Refund Policy, including the 30-day money-back guarantee, applies as normal.

6. No Cancellation Fees

We don't charge a fee to cancel a one-time order before dispatch, or to cancel, pause, or skip a subscription at any time.

7. Order Changes

If you'd like to change an order — for example, its shipping address or plan frequency — rather than cancel it entirely, contact us as soon as possible. We can make changes only before the order has been dispatched; see our Shipping Policy for more on address changes.

8. Contact

Questions about cancelling an order or subscription? Reach us any of the ways below — we aim to respond within 1 business day.